Return&Refund Policy
When the package arrived, we sincerely encourage you to check it/them as soon as possible. 

If you have a quality problem to report, you can write us a ticket on the support page here or send an email to us, we will reply to your email within three working days and will provide you with solution. If we think that the problem needs to be checked by the technical team, we will notify you to return the product and we will provide you with a replacement product. You can email us and we can provide you with the return address of our warehouse based on your location.

Return & Exchange Conditions:

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Return Process:

We do NOT accept any random return or exchange of products. Returns or exchanges must be arranged within 30 days after you received the package. We will offer refund or exchange only for products with return authorization number. If you do return the products randomly, we will not offer any refund.

Step One: Get a Return Authorization number

Finish and send a return request to customer service mailbox within 30 days after you received the package. It should include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. Once Customer Service approves your request, Return Authorization Number will be attached in the confirmation email; Packages without Return Authorization Number will be REFUSED and will not be refunded or exchanged.We will reply to the email within 3 days.

Step Two: Inspect merchandise

All returned or exchanged items must:
have original product package;
be in perfect condition;
have no stains, scratches, or damage of any kind;
be returned with all accessories;

Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.

Step Three: Ship merchandise to United State Warehouse

Please be sure that the item(s) can be sent out within 7 days after you get the Return Authorization Number, or we reserve the right to refuse the return. Put your Return Authorization Number clearly on the outside of the package. Please send item(s) and offer us the tracking number and tracking website within 7 days from the time you get the Return Authorization Number from us, or we will Not accept return and refund after 7 days.

Refunds
Returns will be processed within 3 days upon receiving your package or immediately after checking the returning tracking information you provide. The refund will be issued to your original payment account.

Please Note:
The shipping rate is non-refundable if the return reason is not Defective, Damaged or Misshipped Items . Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.

Late or Missing Refunds (if applicable)

If you haven't received a refund after 7 days we processed your return. Firstly please re-check your bank account. Secondly, please contact your payment company or bank. Due to processing time delay. If you have completed all these operations, but still have not received a refund, please contact us at celary@hynawin.cc.